Shipping & Delivery

Shipping Policy

Last updated: [DATE]

Thank you for shopping with Pet Basement. This Shipping Policy explains how we process and deliver orders within Australia.

Where we ship

Pet Basement currently ships to addresses within Australia only.

We do not currently offer international shipping.

Order processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

Please allow up to [1–3] business days for your order to be processed before it is dispatched. During busy periods, promotions or public holidays, processing times may be longer.

If there is an issue with your order or an item is unavailable, we will contact you using the email address provided at checkout.

Delivery times

Once dispatched, estimated delivery times will vary depending on your location, the carrier and the size of the item.

As a general guide:

Metro areas: approximately [2–7] business days after dispatch
Regional and remote areas: approximately [3–10] business days after dispatch

Delivery timeframes are estimates only and may be affected by carrier delays, weather events, public holidays or other circumstances outside our control.

Shipping costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions. Any conditions for those promotions will be clearly shown on the relevant product or promotion page.

Tracking your order

Where tracking is available, we will send a shipping confirmation email with tracking details once your order has been dispatched.

Please allow up to [24–48] hours for tracking information to become active after receiving your dispatch confirmation.

Delivery address

Please ensure your delivery address is complete and accurate before placing your order.

Pet Basement is not responsible for delays or additional delivery costs caused by incorrect or incomplete address details supplied at checkout.

Authority to leave

Some deliveries may be left at the delivery address if it is considered safe by the carrier. If you have specific delivery instructions, please include them at checkout where possible.

Pet Basement cannot guarantee that delivery instructions will be followed by the carrier.

Split deliveries

Where an order contains multiple items, products may be dispatched separately and may arrive at different times. You will not be charged extra shipping for split deliveries unless this is clearly stated before checkout.

Delayed, lost or damaged orders

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us at [YOUR SUPPORT EMAIL] with your order number.

If your order arrives damaged or incorrect, please contact us as soon as possible and include clear photos of the item, packaging and any damage. We will assess the issue and work with you to provide an appropriate solution.